Frequently Asked Questions
Everything you need to know about our natural skincare and sustainable farm practices.
Are your products truly 100% natural?
Yes, every product we craft is made from high-quality, natural ingredients. We never use synthetic fragrances, parabens, or harsh chemicals, ensuring our skincare is safe for even the most sensitive skin.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our logistics to offer worldwide shipping in the near future.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange, provided the product is gently used or unopened.
Is your packaging eco-friendly?
Sustainability is at our core. We use recyclable glass jars, compostable mailers, and BPA-free aluminum tins to minimize our environmental footprint.
How can I track my order?
Once your order is processed and shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Are your products cruelty-free?
Absolutely. We are Leaping Bunny certified and never test our products on animals. Our farm animals are part of our family and are treated with the utmost care and respect.